You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. They may also be responsible for providing support to Apple Authorized Service Providers. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. This provides the opportunity to progress as you grow and develop within a role. If you continue to see this Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. To view your favourites, sign in with your Apple ID. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. This group ensures customers have peace of mind with longer warranty and support eligibility periods, enhanced service experiences, and coverage for accidental damage. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Ehsan, Engineering Manager Learn about working in Hardware They must also have excellent customer service skills. United States Department of Labor. para informarnos de que tienes problemas. Nafisah, Apple Store ManagerSanta Monica, U.S. Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro. Serene wanted to work part-time while in college, and the Apple Store offered her that and more. Its about what each member of my team wants to get out of their Apple experience. Discover even more benefits of doing what you love. To view your favorites, sign in with your Apple ID. Helping roll out the training program for Apples first wearable, Apple Watch, she found herself thriving in a range of new career experiences within the store, ultimately being promoted into management. These events are often hosted by Apple or by third-party organizations and can cover topics such as new product releases, technical support and customer service. Als u dit bericht blijft zien, stuur dan een e-mail Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Copyright 2023 Apple Inc. All rights reserved. Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. Lamentamos We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. United States Department of Labor. Do you love how it feels to help others? They use a variety of computer software programs and may be required to lift and carry heavy equipment. Over the years, Ive built great relationships with many of our regular customers. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Nous sommes dsols pour la gne occasionne. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Your teamwork skills can help you collaborate with your team members to complete projects and develop software that meets client needs. Its now my job to help them reach their career goals, here in the store or in another part of Apple. Apple Specialist Salary & Outlook. They may also earn additional compensation in the form of commissions and bonuses. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. They will also learn about the computer systems and software they use. If you continue to see this Multimedia Specialist. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. Apple Specialist Interview Questions and Answers. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. message, please email To be successful as a technical specialist, you should demonstrate expertise in software and . Find available AppleCare Business Development roles. Please enable Cookies and reload the page. Along the way, youll be updating your technical know-how and educating team members about technical issues. You keep your finger on the pulse of innovation in business technology. Apple specialists can also receive training through seminars and conferences. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. When a customer becomes an owner, its the beginning of a relationship. envie um e-mail para Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. Customer service skills are essential for this job, as you will often be interacting directly with customers. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Apple is a drug-free workplace. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Lamentamos pelo inconveniente. We are sorry for the inconvenience. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. Proven experience in sales and technology solutions, as well as in developing customer loyalty. Carissa took advantage of every opportunity to build her skill set and gain more experience in different roles. Diversity is becoming increasingly important in the business world as companies strive to create a more inclusive environment. enva un correo electrnico a Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production. What Does a Real Estate Development Manager Do? At Apple, the learning never ends, and team members continually support each other. As a busy new mother, Arlinda had very specific job criteria in mind. Youre a communicator first and foremost. Maintains system functionality by testing computer components. Learn more about your EEO rights as an applicant (Opens in a new window) . Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. click here to select a store and view pay information. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. naar para nos informar sobre o problema. Your communication skills can help you to convey information effectively and build strong relationships with others. As businesses become more reliant on technology, they are placing a greater emphasis on security. Technical skills are also important for learning new software and hardware. As an Expert, whether you work full-time or part-time, you introduce people to the exciting world of Apple, having meaningful interactions, offering customized solutions, and turning curious visitors into loyal customers. Learn more (Opens in a new window) . They may also be tasked with selling, marketing, and demonstrating the companys products and services. Communication skills: As a software engineer, you may be required to communicate with clients, managers and other software developers. The Apple Store is hiring now. With stock grants and discounts when purchasing Apple stock, every team member has the opportunity to become an Apple shareholder. Related: Apple Technical Specialist Interview Questions and Answers. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Youre skilled at nurturing and evolving relationships, and passionate about Apple products and services. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. As a busy new mother, Arlinda had very specific job criteria in mind. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Please enable Cookies and reload the page. Apple really provides you with all the resources to succeed right now and throughout your career here. Apple is a drug-free workplace. By developing skills in areas such as cloud computing and mobile development, you can help your company stay ahead of the curve and meet the needs of a changing marketplace. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Theres the general support we all get to help us develop our careers, but the leaders here also work with your specific interests and talents. In other roles, youll help customers bring their projects to life: You might troubleshoot with one person, show another how to retouch their photos, or even teach a child to code. Copyright 2023 Apple Inc. All rights reserved. Apple specialists have a wide range of responsibilities, which can include: Apple specialists salaries vary depending on their level of education, years of experience, and the company size and location. This is in accordance with the Bureau of . Learn more (Opens in a new window) . You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Read stories of people bringing their personal values to life in Apple Retail. I want them to know that solving their technical issue means as much to me as it does to them. Learn more about your EEO rights as an applicant (Opens in a new window) . Working at Apple has actually made me rethink my academic goals. When a customer needs assistance, you quickly assess their situation. Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Bring your people skills and well help you with the technical skills. Programming and setup of application, middleware, and database. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Create the online experiences that deliver Apple support to customers throughout the world. Many locations have immediate openings for these positions. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. scusiamo se questo pu causarti degli inconvenienti. At Apple, were not all the same. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . As part of this group, you could work on our industry-leading support website, our support app, customer community forums, or social media. At other times, you refer customers to support team members who get them up and running again. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. As a Technical Specialist, you assist new owners in getting started and current owners in receiving quick, efficient support, while building strong, positive relationships with Apple. Apple is an equal opportunity employer that is committed to inclusion and diversity. At other times, you refer customers to support team members who get them up and running again. para informarnos de que tienes problemas. Work at Apple Join a team and inspire the work. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Caso continue recebendo esta mensagem, See which role best matches your experience. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Apple participates in the E-Verify program in certain locations as required by law. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Programming of database, filter and batch. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. They will be patient, efficient, and organized, with the ability to handle multiple tasks at once. You reassure customers when delivering product diagnoses and potential solutions. Copyright 2023 Apple Inc. All rights reserved. You may be communicating with customers about technical issues or non-technical issues. However, automation may limit the need for these workers in some areas, such as network administration. Caso continue recebendo esta mensagem, Copyright 2023 Apple Inc. All rights reserved. Related: Apple Specialist Interview Questions and Answers. The entire store team benefits from your commitment to providing the best care for customers. Roles include Creative, Technical Specialist, and Genius. Apples most important resource, our soul, is our people. 4.2. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Apple is an equal opportunity employer that is committed to inclusion and diversity. In the store, we have this wonderful approach to the customer experience called Lets find out together. I love how each conversation begins a shared interest in learning something new. verdade. Reasonable Accommodation and Drug Free Workplace policy, Find available TechnicalSpecialist roles, Learn more about your EEO rights as an applicant. When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. With that in mind, Carissa is focused on providing career opportunities for more people than ever. Si continas viendo este mensaje, Youre also a quick, decisive thinker who enjoys solving complex problems. Provide insightful advice and friendly, hands-on technical support. Many locations have immediate openings for these positions. Copyright 2023 Apple Inc. All rights reserved. Your day in the Apple Store is filled with a range of focused support and service tasks. enva un correo electrnico a Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Lamentamos Both full-time and part-time jobs are available. Up front or behind the scenes, wherever you work in the Apple Store, youll have the chance to make a big difference for your customers, your team, and yourself. Roles include Manager, Senior Manager, Store Leader, and Market Leader. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Ability to consistently deliver great customer experiences no matter what the situation. Aydanos a proteger Glassdoor verificando que eres una persona real. Wenn Als u dit bericht blijft zien, stuur dan een e-mail To view your favorites, sign in with your Apple ID. Disculpa Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Because to create products that serve everyone, we believe in including everyone. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. You may be communicating with other technicians, engineers or managers. This includes knowing how to use the tools and equipment they need to complete their work. Apple is an equal opportunity employer that is committed to inclusion and diversity. This includes knowing the features of the product, how it works and how it can benefit the customer. Youll grow your career skills too, because leaders here take an active role in your professional development. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. We draw on the differences in who we are, what weve experienced, and how we think. Learn more (Opens in a new window) . Giving back is an important part of the Apple community. We're committed to being your source for expert career guidance. In this role, you wont be expected to repair hardware. And thats our greatest strength. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Specialist: Part-Time Find available Specialist roles Manager Find available Manager roles Part-time roles for full-time lives. Discover customers needs, then follow up with the right solutions. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. You also spend time behind the scenes, solving problems and repairing products. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. Youre knowledgable about Apple products, and you have an aptitude for helping others. Copyright 2022 Apple Inc. All rights reserved. Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products. You should also be able to troubleshoot problems and provide customer support. Wir entschuldigen uns fr die Umstnde. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Explore some of our roles to see which match yourinterests. Both full-time and part-time jobs are available. As she navigates each college semester, Serene is intent on growing her experience at Apple. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Some may also become certified in specific Apple products, such as the iPhone or iPad, and become experts in those areas. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. In Apple Retail, we help each other grow within our roles and beyond them. But I wanted a job that allowed me to interact with people as well. Those who are interested in management may eventually move into positions such as store manager, district manager, or regional manager. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. By helping Apple maintain strong relationships with customers, you are instrumental to our success. The employment of computer hardware specialists is expected to grow at an average rate over the next decade. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. These programs typically include courses in programming languages, software development and mathematics. pour nous faire part du problme. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Learn more (Opens in a new window) . You have excellent time management skills and can make decisions quickly. Help new owners get started and help current owners troubleshoot their mobile devices. The need for more technical skills is a trend that is being driven by the increasing complexity of technology. This training is usually part of the onboarding process and may last for a few weeks. Come eager to listen and learn from your team, your mentors and your customers.